New Release: Smarter Email Tools for Your Practice

We’ve enhanced how Bravely’s EHR and practice management platform handles appointment emails, giving you more control, better visibility, and smoother communication between clinics, practitioners, and clients.

New Features and Improvements

Custom Appointment Reminders

You can now keep clients more informed and reduce no-shows by:

• Sending up to 3 reminder emails before each appointment

• Setting custom intervals to choose when each reminder is sent

To configure your reminders, go to Appointments Setup > Configure

Therapist Booking Notifications

Keep your team in sync with practitioner email notifications. When an admin books a session on behalf of a therapist, that therapist now automatically receives a confirmation email.

Clinic-Wide Cancellation Policy

To communicate your cancellation policy more clearly, you can now add a clinic-wide cancellation policy to appear in new and upcoming appointment emails.

To configure your cancellation policy, go to Appointments Setup > Configure

Clinic Notification Email Address

To ensure replies reach the right place, you can now set your “reply-to” email address for system-generated emails. When clients respond to Bravely notifications, their replies will go to your clinic’s inbox. 

This is enabled for all new appointment and reminder email notifications.

To set your "reply to" email address, go to Settings > Preferences

Enhancements and Fixes

• Improved responsiveness on smaller screens

• Increased stability and reliability when rescheduling appointments

We’re always improving Bravely to make practice management simpler and help you focus on care for every client and patron of your clinic.

Questions or suggestions? Reach out anytime at hello@bravely.io.

Stay awesome,
The Bravely Team

Bravely is proudly built in Singapore and trusted by clinics across South East Asia. We’re expanding to Australia in 2026 to bring ethical, privacy-first practice management and EHR tools to even more practitioners.